Information sharing, information quality and usage of information technology (IT) tools in Malaysian organizations

Abstract

This study examines the level of information sharing, information quality and usage of information
technology (IT) tools among manufacturing companies located in the Northern region of Malaysia. A
total of 250 questionnaires directed to the operations and procurement/purchasing managers were
distributed through electronic mail. The results indicate that manufacturing firms recognized the
impeortance of information sharing, information quality and IT tools usage in the context of supply
chain management. The usage of IT tools is between moderate to high. Overall, the results provide
insights into the types of information shared between manufacturers and suppliers, the aspects of
information quality emphasized as well as the IT tools utilized by the manufacturing firms.