Applying six sigma to promote self-management ability in health clubs

Abstract

The purpose of this study is to contribute to a better understanding of self-management ability in health clubs. A DMAIC (Define, Measure, Analyze, Improve, Control) model of six sigma was introduced to define issues faced by employees when they conduct self-management and to construct an evaluation system for important factors of self-management and to analyze the reasons for poor self-management. In the end, measures for improvement are suggested and a monitoring procedure is used to modify errors. The result shows self-management ability of employees in health clubs are improved through the use of DMAIC model of six sigma.