Impact of Emotional Intelligence (EI) on employee’s performance in telecom sector of Pakistan

Abstract

To reveal the efficacy of the emotional intelligence (EI) construct in organizational studies, this study
focuses on the impact of EI on employee’s performance among telecom employees in Pakistan. The
paper examines the impact of four significant aspects of EI that is self awareness, self management,
social awareness and relationship management. Data was collected from five telecom companies by
using questionnaires. The results revealed that a positive relationship exits between social awareness
and relationship management and employee’s performance while self awareness and self management
were not found significantly related to employee’s performance. Telecom sector needs to consider
meaningful features of EI as a strong predictor for efficient performance of employees