A study of structural breaks in Malaysian stock market

Abstract

Evaluation of portal site service quality is relatively important for concurrent web services today. The
practitioners and academicians are utilizing all kinds of tools to figure out what are the criteria
presented as benchmark for portal website service quality. This study uses literature review to attribute
the twenty-two portal site service quality evaluation criteria to compose the survey instrument. The
hierarchical random sampling method is manipulated in this study. This study collected 1320 valid
instruments from the large online population and university students. The decision making trial and
evaluation laboratory method applied to compose a cause and effect model to examine the customer
expectations of the portal site service quality. The results and managerial implications are discussed