Bank credit card and the selection criteria: An exploratory study

Abstract

This paper investigates the selection criteria of bank credit cards that contribute towards credit card
selection among Malaysian credit card holders. There is a total of 17 providers’ of bank credit cards
both from local and foreign banks. The selection of bank credit cards is empirically examined using five
series of selection criteria and demographic factors. It is evident that the main crystallised factor in
bank selection is the convenience and assurance to cardholder’s factor which is also consistent with
prior results. The results found no significant difference on the demographic groups although
respondents show concern on the availability of more ATMs and internet to provide more flexible and
quality services. The results also show significant difference on the perception towards cash advance,
credit limit, annual fee and annual payment rate among different ages and annual income groups.
Further, it is evident that the perception towards special discounts, credit card road show, reward’s
program and gender reputation differ among marital status, age and annual income of the respondents.