Non-governmental organizations’ service quality for development of basic education in Pakistan

Abstract

In this paper, the authors discuss the role of education in the upliftment of the society and the provision of
educational opportunities to masses by government and Non-Governmental Organizations (NGOs). The
major purpose of the present study was to observe the emergence of NGOs in the development of basic
education in Pakistan. This study was a survey type used to identify the areas of working, general
organizational structure and the achievements and services provided at basic education schools/ centres
established by NGOs. A stratified sample of twenty two NGOs was selected among the NGOs enlisted in the
directory of NGOs (Punjab, Pakistan) with their identified areas of educational activities. Interview schedule
was used to gather data from concerned personnel and further official records were also observed to validate
perceptual assessment. Tentative conclusions were drawn regarding the general structure, areas of
operation, services, enrolment and facilities at centres by NGOs along with their future plans.