The role of e-governance in facilitating information needs in higher learning institutions: The case of Mzumbe University in Morogoro, Tanzania

Abstract

E-governance is defined as the use of Information and communications technology (ICT) by different
actors of the society with the aim to improve their access to information. There have been different
initiatives by the government, such as laying down foundation for network management centres, to
facilitate the use of ICT and the focus has been to use them more efficiently and effectively. ICT is a
major instrument for facilitating decision making and a quick service delivery in higher learning
institutions across the globe. In developing countries, particularly Tanzania, higher learning institutions
are facing the challenge of poor e-governance infrastructure. Information flow and sharing of internal
and external environment at Mzumbe University is facilitated and coordinated by the Information and
communication technology’s department of the university.